Frequently asked questions
Answers to common questions about our research materials, documentation, and ordering.
What does “Research Use Only” (RUO) mean?
Research Use Only means our products are intended solely for laboratory research and analytical purposes. They are not for human or veterinary use, and are not intended to diagnose, treat, cure, or prevent any condition.
Do you provide a Certificate of Analysis (CoA)?
Yes. Where a CoA is available for a product, a “View Certificate of Analysis” button appears on that product’s page. If no document is published, use the “Request CoA” button on the product page and we will follow up by email.
How should I store the materials?
Recommended storage is listed in the Specifications table on each product page. Many lyophilized materials are best stored frozen and protected from light; always follow the handling guidance for the specific item.
Who can order?
Orders are intended for qualified researchers, institutions, and businesses purchasing materials for laboratory research. By ordering, you confirm you are able to handle research chemicals safely and lawfully in your jurisdiction.
How are orders shipped?
Orders are packed to preserve product integrity and dispatched using tracked carriers. See our Shipping Policy for processing times and details.
What is your return policy?
Because these are sensitive research materials, returns are handled case by case. Please review our Refund Policy and contact us before returning any item.